What personal data we collect about you?

• Personal data that you provide to us. There are lots of ways in which you may share your personal data with us, for example, you may register on our website, post on social media sites that we run or contact us in connection with goods or services that you would like to buy, or have already bought from us. The personal data that you provide to us may include your name, address, e-mail address, phone number and pet details.

• Personal data we collected when you use our website. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

How do we use Cookies?​

• Our website uses essential cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our website. For detailed information on cookies we recommend All About Cookies as a good source of information.

How do we collect information?

• When you conduct a transaction in person or on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated in this policy.

Why do we collect personal information?

• To provide and operate our services.

​How do we store, use, share and disclose your personal information?

• Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

• All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our customers?

• We may communicate with you in connection with the services we provide or respond to feedback, in such circumstances we may contact you via e-mail, telephone, social media tools, text messages. or postal mail.

When we will share your personal information?​

• We may need to share your information with a veterinary practice if medical help is required whilst your pet is in our care. 

• analytics and search engine providers that assist us in the improvement and optimisation of our website.

• We sell or buy any business or assets (including our own), in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

• We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or other agreements; or to protect the rights, property, or safety of our customers, ourselves or others.

How can you withdraw your consent?

• If you don’t want us to process your data anymore, please contact us via the methods published on our website.

How will this policy be updated?​

• We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How do I change my contact information or details?​

• If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via the methods published on our website.

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